TERMS AND CONDITIONS OF SALE

Effective June 08, 2026

ARTICLE 1 - Scope of Application

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("the Customers" or "the Customer") wishing to acquire the products offered for sale ("the Products") by the Seller on the website https://firstoatmilk.fr. The Products offered for sale on the website are as follows:

Soap, clay item, perfume concentrate

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website natureetvousshops.com, which the customer is required to consult before ordering. The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are valid within the limits of available stock, as specified at the time of order placement.

These GTC are accessible at all times on the website https://natureetvousshops.com and shall prevail over any other document. The Customer declares to have read these GTC and accepted them by checking the box provided for this purpose before proceeding with the online order process on the website https://natureetvousshops.com

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. The Seller's contact details are as follows:

SASU Nature & Vous

312 route du Petit Nice
73130 Saint Martin sur la Chambre

Siret number 100 234 061 00016

Email: contact@natureetvousshops.com

Telephone: +33 6 76 29 19 39

ARTICLE 2 - Price

The Products are supplied at the current rates displayed on the website https://natureetvousshops.com at the time the order is registered by the Seller. Prices are expressed in Euros, excluding tax and including tax. Rates take into account any discounts that may be granted by the Seller on the website https://firstoatmilk.fr. 

These rates are firm and non-revisable during their validity period, but the Seller reserves the right, outside the validity period, to modify the prices at any time.

Prices do not include processing, shipping, transport, and delivery costs, which are billed additionally, under the conditions indicated on the website and calculated before the order is placed. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.

ARTICLE 3 – Orders 

It is the Customer's responsibility to select the Products they wish to order on the website https://natureetvousshops.com, according to the following terms: The customer chooses the products they add to their cart. Product(s) can be removed or modified before validating the order and accepting these general terms and conditions of sale. They will then enter their contact details and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the customer according to the terms provided.

Product offers are valid as long as they are visible on the website, within the limits of available stock. The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the website https://natureetvousshops.com constitutes the formation of a distance contract between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer can track the progress of their order on the website.

ARTICLE 4 - Payment Conditions

The price is paid by secure payment, according to the following terms:

•  payment by credit card

The price is payable in full by the Customer, on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the website https://natureetvousshops.com

Payments made by the Customer will only be considered final after effective collection by the Seller of the amounts due. 

The Seller shall not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

ARTICLE 5 - Deliveries

The Products ordered by the Customer will be delivered in metropolitan France.

Deliveries will take place within 4-5 working days to the address indicated by the Customer when placing their order on the website. Delivery is constituted by the transfer of physical possession or control of the Product to the Customer. Unless otherwise specified or if one or more Products are unavailable, the ordered Products will be delivered in a single shipment.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the Customer's written request under the conditions provided for in articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The sums paid by the Customer will then be refunded to them no later than fourteen days following the date of termination of the contract, excluding any compensation or retention.

Deliveries are carried out by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access. When the Customer has arranged for a carrier of their own choice, delivery is deemed to have taken place upon the Seller's handover of the ordered Products to the carrier, who accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to effect delivery and has no recourse against the Seller in the event of non-delivery of the transported goods.

In the event of a specific request by the Customer concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the associated costs will be subject to a specific additional invoice, based on a quote previously accepted in writing by the Customer. The Customer is responsible for checking the condition of the delivered products. They have a period of 14 days from delivery to make any claims by email, accompanied by all supporting documents (photos in particular). After this period and if these formalities have not been respected, the Products will be deemed compliant and free of any apparent defect, and no claim will be validly accepted by the Seller.

The Seller will reimburse or replace, as soon as possible and at its own expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. of the Consumer Code and those provided for in these GTC. 

The transfer of risks of loss and deterioration related thereto will only take place when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk, unless the Customer has chosen the carrier themselves. In this respect, the risks are transferred at the time the goods are handed over to the carrier.

ARTICLE 6 - Transfer of Ownership

The transfer of ownership of the Products from the Seller to the Customer will only be effective after full payment of the price by the latter, regardless of the delivery date of said Products.

ARTICLE 7 - Right of Withdrawal

According to the terms of Article L221-18 of the Consumer Code: "For contracts providing for the regular delivery of goods over a defined period, the deadline runs from the receipt of the first good." The right of withdrawal can be exercised online, using the withdrawal form attached hereto and also available on the website, or by any other unambiguous statement expressing the will to withdraw, and in particular by postal mail addressed to the Seller at the postal or email coordinates indicated in ARTICLE 1 of the GTC. Returns must be in their original and complete condition (packaging, accessories, instructions, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products will not be accepted. Return shipping costs remain the responsibility of the Customer. Exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

ARTICLE 8 - Seller's Liability - Warranties

The Products supplied by the Seller benefit from:

• of the legal guarantee of conformity, for defective, damaged or damaged Products or not corresponding to the order,
• of the legal guarantee against hidden defects resulting from a material, design
• or manufacturing defect affecting the delivered products and rendering them unfit for use,

Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
"The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility."

Article L217-5 of the Consumer Code 

"The goods conform to the contract if:
1° They are fit for the use ordinarily expected of similar goods and, where applicable:
- they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- they have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or if they have the characteristics defined by mutual agreement by the parties or are suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."
Article L217-12 of the Consumer Code
"The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods."
Article 1641 of the Civil Code.
"The seller is bound by the warranty for hidden defects in the sold item that render it unfit for the use for which it was intended, or that so diminish this use that the buyer would not have acquired it, or would have given only a lower price for it, had he known of them."
Article 1648, first paragraph, of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect."
Article L217-16 of the Consumer Code.
"When the buyer requests from the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the availability of the good in question for repair, if this availability is subsequent to the request for intervention."
To assert their rights, the Customer must inform the Seller, in writing (email or mail), of the non-conformity of the Products or the existence of hidden defects from their discovery.
The Seller will reimburse, replace or repair the Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed based on the invoiced rate, and return costs will be reimbursed upon presentation of supporting documents.
Reimbursements, replacements or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and at the latest within 30 days following the Seller's ascertainment of the lack of conformity or the hidden defect. This reimbursement may be made by bank transfer or check.
The Seller's liability cannot be engaged in the following cases: 

• non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check, 

• in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.

• The photographs and graphics presented on the website are not contractual and cannot engage the Seller's liability.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-conforming or defective Products.

ARTICLE 9 - Personal Data

The Customer is informed that the collection of their personal data is necessary for the sale of Products by the Seller and for their transmission to third parties for the purpose of delivering the Products. This personal data is collected solely for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the website https://firstoatmilk.fr are as follows:

Product Order:

When the Customer orders Products:
Names, first names, postal address, phone number, and email address.

Payment

As part of the payment for Products offered on the https://firstoatmilk.fr website, financial data relating to the Customer's/user's bank account or credit card is recorded.

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sales and delivery service of the Products.
The category(ies) of co-contractor(s) is (are):

• Transport providers

• Payment service providers

9.3 Data Controller

The data controller is the Seller, as defined by the French Data Protection Act (Loi Informatique et Libertés) and, from May 25, 2018, by Regulation 2016/679 on the protection of personal data.

9.4 Limitation of Processing

Unless the Customer explicitly agrees, their personal data will not be used for advertising or marketing purposes.

9.5 Data Retention Period

The Seller will retain the data thus collected for a period of 5 years, covering the time limit for the contractual civil liability prescription applicable.

9.6 Security and Confidentiality 

The Seller implements organizational, technical, software, and physical digital security measures to protect personal data against alterations, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of Customer and User Rights

In accordance with applicable personal data regulations, customers and users of the https://firstoatmilk.fr website have the following rights:

• They can update or delete their data as follows: By contacting the seller at the following address: contact@yaellehenry.com 

• They can delete their account by writing to the email address indicated in article 9.3 "Data Controller". 

• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data Controller". 

• If the personal data held by the Seller is inaccurate, they can request the update of the information by writing to the address indicated in article 9.3 "Data Controller". 

• They can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data Controller".

• They can also request the portability of data held by the Seller to another provider.

• Finally, they can object to the processing of their data by the Seller.

These rights, provided they do not oppose the purpose of the processing, can be exercised by sending a request by mail or email to the Data Controller whose contact details are indicated above.
The data controller must respond within a maximum of one month. In case of refusal to grant the Client's request, this must be justified.

The Client is informed that in case of refusal, they can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Client may be asked to check a box indicating their agreement to receive informative and advertising emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 - Intellectual Property

The content of the website https://natureetvousshops.com is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute a counterfeiting offense. 

ARTICLE 11 - Applicable Law - Language

These GTC and the operations resulting from them are governed by and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 12 - Disputes 

For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these GTC.
The Client is informed that they may in any case resort to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

In this case, the designated mediator is _______________ _______________ _______________

Email: _______________.
The Client is also informed that they can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes to which the purchase and sale operations concluded under these GTC and which have not been resolved amicably between the seller or through mediation, will be submitted to the competent courts under common law conditions.

APPENDIX I Withdrawal Form

This form must be completed and returned only if the Client wishes to withdraw from the order placed on https://firstoatmilk.fr unless there are exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.
To the attention of SASU, Nature & Vous

312 route du Petit Nice
73130 Saint Martin sur La Chambre
I hereby notify the withdrawal from the contract for the following good: - Order of (indicate date)
- Order number: ...........................................................
- Client's Name: ...........................................................................
- Client's Address: .......................................................................

Client's Signature (only in case of notification of this form on paper)